MADEL

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+48 538900743
+33 745742681

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contact@madelgroups.com

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STEFANA ŻEROMSKIEGO 23A, 90-736 ŁÓDŹ, POLAND

Faq's

Frequently
asked
Questions.

Thank you for choosing our transportation and logistics services! We understand that you may have some questions so we have compiled a list of frequently asked questions to provide you with all the information you need. Take a look below to find answers to common queries.

We offer a range of transportation services, including trucking, shipping, air freight, and courier services. Our extensive network allows us to handle both domestic and international shipments efficiently.

Absolutely! Our team is experienced in handling specialized cargo, such as hazardous materials, temperature-sensitive products, oversized shipments, and high-value goods. We'll ensure your shipment reaches its destination safely and on time.

Requesting a quote is easy! Simply fill out the inquiry form on our website or give us a call, and our dedicated team will provide you with a competitive and customized quote based on your specific requirements.

Delivery timeframes depend on the transportation mode and the destination. We strive to provide expedited services and timely deliveries, but it's essential to consider factors like distance, customs clearance, and any unforeseen delays. Our team will provide you with an estimated delivery time, keeping you informed throughout the shipping process.

We understand the importance of tracking your shipment. Once your shipment is on its way, we'll provide you with a unique tracking number that you can use to monitor its progress online. Our advanced tracking system enables real-time updates, ensuring you have complete visibility of your shipment at all times.

While we take every precaution to ensure the safe transportation of your goods, unforeseen circumstances can sometimes occur. If your shipment is damaged or lost, please contact our customer support team immediately, and we will initiate an investigation to resolve the issue promptly.

Yes, we have extensive experience in navigating the complexities of customs regulations worldwide. Our knowledgeable team will handle all documentation, including import and export requirements, customs duty, and any necessary permits, ensuring a smooth customs clearance process.

We offer flexible payment options to accommodate your needs. You can choose to pay by bank transfer or other preferred payment methods. Our team will provide you with detailed information on payment terms and options during the booking process.

At our transportation and logistics company, we are committed to providing you with exceptional services and ensuring a seamless shipping experience. If you have any further questions or require additional information, please do not hesitate to reach out to our friendly customer support team.